Zendesk Plugin API Access via OAuth

[yokota]

Hi, supports.

Our potential customer considers to use Oxygen with DITA for Zendesk deployments.

Recently, Zendesk announced the removal of API Token authentification.

https://support.zendesk.com/hc/en-us/ar ... I-requests

Oxygen's DITA plugin for zendesk deployment seems using the API token.

https://www.oxygenxml.com/doc/versions/ ... hl=zendesk

Do you have a plan to support OAtuh method authemtification for zendesk plugin?

Regards,

[Radu]

Hi Tatsuro,

We have an internal issue to consider moving the Zendesk publishing to OAuth, pasting the issue ID below for future reference:

EXM-57527 Move Zendesk auth to OAuth

We have not yet had to analyze what this means, the current tokens will still work for some time (8 months) so hopefully we'll have time to figure things out (I wrote an email to Zendesk but they did not reply back) and maybe come up with an update of the plugin in a future Oxygen version.

Regards,
Radu

[yokota]

Hi Radu,

> We have not yet had to analyze what this means, the current tokens will still work for some time (8 months) so hopefully we'll have time to figure things out (I wrote an email to Zendesk but they did not reply back) and maybe come up with an update of the plugin in a future Oxygen version.

I got it. Thank you for your quick response.
I will notify the customer it.

Sincerely.